Need Help? We are happy to answer questions.
Online Store Customer Service Hours
Open Every Day — 10am – 7pm
Shop online 24/7
Physical Store hours
8am - 8pm
We Are Here to Help
Below you can find answers to the most commonly asked questions.
Contact us if you have a question or an issue with your order, if you would like to see a new product in the online store, or if you are having a technical problem with the website. We will be back in touch as soon as possible.
Common Questions (FAQs)
Q1: Where do you deliver?
A: New Haven, East Haven, West Haven, North Haven, and Hamden.
Q2: Can I change an existing order?
A2: Not at this time. However, we can combine orders to be delivered together on your earliest delivery date. Please send us a request through the Contact Us form on this page and provide your two order numbers..
Q3: How do I cancel an order?
A3: You can cancel an order 24 hours before your scheduled delivery time. Please submit a request through the Contact Us form on this page.
Q4: How do I change my delivery date or time?
A4: If you see an available date on our calendar that you prefer over your currently scheduled date, please submit a request through the Contact Us form on this page.
Q5: Why did I receive an item I did not order?
A5: If you approved “Substitutions” when you placed your order, we will automatically substitute with a similar product if one is available. If we can’t make a substitution, a credit should appear on your credit card within the next seven business days.
What if I am missing an item or received a damaged item?
A6: Please let us know if you didn’t receive an item you ordered and we will refund the charge. A credit to your credit card should appear within the next seven business days.
If you received an item that is damaged or expired, please request a replacement through the Contact Us form on this page. Please provide your order number. ;
Q7: How do I return an item?
A: Unfortunately, we are not allowed to accept any returns at this time because of the risks associated with COVID-19.
Q8: How can I tip the driver?
Thank you for thinking of our drivers. We‘re updating our website to add a tip feature. In the meantime, you can leave a tip in an envelope near the drop off location (back porch, side porch, etc.) so that our driver can receive it safely.